Autoscopeology

Autoscopeology Shopping Terms, Returns & Cancellation Policies

AATECAutoscopeology, an AATEC Brand, stands behind its products, providing support, manuals and updates.  If you have questions, before or after purchase, or if you don’t want to order online, feel free to email sales@aatecusa.com or call 330-239-1647.  We want our customers to be satisfied with their purchases, and we are happy to help.

  • All prices are subject to change without notice.
  • Wire transfers under 500 USD will require an additional 25 USD for banking fees.
  • Prices do not include shipping charges or duties.

Returns

We offer a 30 day return policy for our products in their original condition.  Please contact us at email sales@aatecusa.com or call 330-239-1647 for information on how to return items efficiently, and receive a refund or replacement.  

  • All returns require an RMA #. RMAs are given at the discretion of Autoscopeology.
  • A 20% restocking fee is applied for all returns.
  • Subscription-based products are non-refundable.
  • No refund RMA # will be given for any purchase after 30 days.
  • Shipping charges are non-refundable.

Cancellations

  • Online orders are placed immediately with the factory. Canceled orders are subject to a 20% cancellation fee.
  • Subscription-based products are non-refundable.
  • Shipping charges are non-refundable.

Shop With Confidence

We want you to feel completely comfortable when shopping with us, and we go to great lengths to protect your security and privacy. We use a technology called Secure Sockets Layer (SSL), which creates a secure shopping environment which authenticates your connection and encrypts sensitive information before it is sent over the Internet.

Created an Account But Do Not Want It Anymore

  • Before your account can be removed, all pending orders must be processed.
  • Once, your orders have been processed, your account will be removed.
  • To request to have your account removed, email sales@aatecusa.com or call 330-239-1647 and provide your full name and email address associated with your account.

Alternatives to Online Shopping

If you are still not comfortable using your credit card to pay on the Internet, you may:

  1. Call us at  330-239-1647 from 7AM until 5PM ET, Monday through Friday.
  2. E-mail sales@aatecusa.com  with your phone number and we’ll call you back and complete the transaction over the phone.

Shipping

  • US shipping via UPS (where available). International shipping via DHL Express Mail.
  • Items shipped USPS Priority Mail will not have tracking numbers. For DHL Express Mail, tracking numbers will be provided upon request.
  • For international orders, a flat shipping fee of 42.00 USD will be charged, and the customer will be contacted for additional shipping charges – if applicable.
  • UPS does not ship to a P.O. box.
  • Allow 7 business days for processing and delivery.
  • Autoscopeology and/or AATEC are not responsible for typographical errors.

Warranty

Individual products may be warrantied by their manufacturers, and if they are, the details are noted on the product page. We are not responsible for warranty guarantees. We only provide information about manufacturer warranties.